COVID-19: Information and Updates

Information regarding COVID-19

As of July 27, 2020

In alignment with the mission of The Webster Apartments, the health and safety of our guests has always been a top priority.  Since February, Webster’s management team has been closely monitoring and planning for COVID-19.  Tactics to mitigate the spread of the virus and reduce exposure and risk of our guests and our staff were implemented when the first case of COVID-19 was reported New York City.  Since then, The Webster Apartments has remained open throughout the COVID-19 pandemic and will continue to stay open to serve our guests.

 

Webster’s staff has worked tirelessly to ensure the health and safety of our guests, our staff, and our facility.

 

The following proactive measures are currently in place to combat the spread of COVID-19 in The Webster Community:

  • Advised guests on symptoms of COVID-19, urged guests to contact Webster if they felt ill and reminded all guests of amenities offered by Webster for sick guests
  • Created a quarantine floor of 25 guest rooms and private bathrooms for any guests with COVID-like-illnesses and provided in-room meal service
  • Health and travel screeners for incoming guests and staff
  • Increased cleaning and sanitizing in all high-touch areas and communal spaces throughout the building and increased hand sanitizing stations
  • Increased in-building signage and communicated to guests about the CDC’s recommendations for preventing the spread of the virus
  • Relocated all self-serve foods in the Dining Room to be served by Food Services staff behind the serving line
  • Temporary suspension of:
    • In-room housekeeping services
    • Outside visitor access in the building
    • All Webster-sponsored events
    • Tours

 

For more detailed information on these measures, please see below:

  • What to do If You Feel Sick or Have been Exposed to COVID-19:
    • If you have a fever, cough or other symptoms consistent with COVID-19, or, believe you’ve been exposed to someone with COVID-19, please stay in your room. Contact your healthcare professional if needed (if you are experiencing mild-to-severe respiratory symptoms) and then contact Guest Services as soon as possible.
    • Consistent with recommendations from the CDC, Webster will provide you with a temporary room on our quarantine floor and, provide you with all other necessary supplies and services to help keep you and others safe from possible exposure.
  • Health & Travel Screeners: Health and travel screeners are currently in place for all incoming/new guests, current guests who have temporarily resided outside of the building/city during this crisis, and all staff. These screeners aid Webster in complying with federal and state guidelines for travel advisories, self-isolation, etc. and allow us to best keep our guests, staff and the building as safe as possible.
  • Cleaning & Sanitizing:  \Webster Apartments has implemented a more frequent sanitizing protocol that is being done building-wide, on a daily basis. A Cleaning and Sanitizing Checklist is utilized by all Housekeeping staff for guidance and then submitted to the office on a weekly basis. Guests will also notice that additional hand sanitizing stations and reminder signage have been added in high volume areas throughout the building.
  • Social Distance and Face Coverings:
    • We ask that all guests practice social distancing both while inside and outside of the residence, including a 6-foot distance between you and others to reduce the spread of illness.
    • To maintain social distance in the building, all furniture in common rooms has been socially distanced and temporary occupancy limits have been put into place in all common spaces and on elevators.
    • While face coverings are recommended in the building, they are not enforced in areas where social distance can be maintained. Therefore, we ask that all guests please be conscious of others and be prepared to put your face covering on at any time while in the building.
  • Proper Hygiene: the protection and safety is a shared responsibility.  We at Webster will do our part to maintain a safe and secure environment and we will provide you with the information to assist you in doing your part.
    • In addition to proper cleaning, sanitizing, social distancing and face coverings, some of the best ways to prevent the spread the best way to prevent and stop the spread of the virus is to wash your hands and cover your coughs.
    • For more information about proper hand washing protocols, please visit When and How to Wash Your Hands on the CDC’s website.
  • Food Services: Webster Apartments has taken additional protection measures in our Dining Room by temporarily removing all exposed/self-serve foods to escalate the levels of food safety and sanitation we have always provided. Although it is unlikely that COVID-19 can be passed through food, we are dedicated to do all that we can to ensure the safety of our product and service.
  • Temporary Suspension of Services/Offerings: To further reduce risk for guests and staff, the following services/offerings are temporarily suspended until further notice:
    • In-room Housekeeping Services: During this time, housekeepers will NOT be accessing guest rooms for general cleanings, to replace bed linens, empty garbage, etc. Housekeeping staff has been reallocated to maintain the increasing cleaning and sanitizing schedule in more high volume and high-touch areas of the building.
      • Guests have been provided with a small supply of disinfecting wipes and certain cleaning supplies (ie: vacuums) may be signed out from the Front Desk for their use.
      • Guests may leave their garbage cans outside of their rooms to be emptied on their general cleaning day. Housekeeping will also resupply garbage bags to guests as needed.
    • Visitor Policy: Building access is currently limited to registered guests and essential personnel only. We hope to lift this restriction to allow day and overnight visitors back in the building as soon as it is safe to do so.
  • Events & Tours: Until further notice, all in-person events and tours are suspended.

 

Early Departures

We understand that guests may have needed to depart NYC quickly at the onset of the pandemic and Webster is working with guests to make this process as easy as possible for them.

  • In light of the current circumstances, the $600 penalty fee for not providing 8 weeks’ notice is currently being waived. Please notify GuestServices@webserapartments.org before departing to complete a Checkout Notice. Guests will continue to be charged their bi-weekly room and board if they do not submit a Checkout Notice. 
  • Current guests who are residing outside of the building and unable to return due to travel bans or other limitations, please contact GuestServices@websterapratments.org for more information on your options.

 

Working Remotely and Private Meeting Spaces

As more guests are working remotely, Webster has taken additional steps to ensure our facility and technology can meet the work from home needs of our guests:

  • Additional socially distant, private workstations added throughout the first floor of the building
  • Three private rooms meeting rooms have been created for guests to reserve for work conference/video calls
  • Wi-Fi speed and service has been optimized throughout the building to ensure we have the capacity needed to handle the increased demand on our networks.

 

If there is anything else you need to make this transition as seamless as possible, please let us know.

 

Additional Resources

As this situation evolves and more information becomes available, The Webster Apartments is committed to relaying all necessary information to our guests in a timely manner. In the meantime, please refer to the following federal and state COVID-19 resources and sign up for automatic updates to stay in the know:

 

As always, if you have any questions, you may also reach us at GuestServices@websterapartments.org.

 

STAY SAFE AND STAY WELL!