COVID-19: Information and Updates

COVID-19 Safety at Webster

As of July 27, 2020

In alignment with the mission of The Webster Apartments, the health and safety of our guests has always been a top priority. Since February, Webster’s management team has been closely monitoring and planning for COVID-19. Tactics to mitigate the spread of the virus and reduce exposure and risk of our guests and our staff were implemented when the first case of COVID-19 was reported New York City. Since then, The Webster Apartments has remained open throughout the COVID-19 pandemic and will continue to stay open to serve our guests.

Webster’s staff has worked tirelessly to ensure the health and safety of our guests, our staff, and our facility.

The following proactive measures are currently in place to combat the spread of COVID-19 in The Webster Community:

  • Advised guests on symptoms of COVID-19, urged guests to contact Webster if they felt ill, and reminded all guests of amenities offered by Webster for sick guests
  • Created a quarantine floor for any guests with COVID-like-illnesses and provided in-room meal service
  • Health and travel screeners for incoming guests and staff
  • Increased cleaning and sanitizing in all high-touch areas and communal spaces throughout the building and increased hand sanitizing stations
  • Increased in-building signage and communicated to guests about the CDC’s recommendations for preventing the spread of the virus
  • Relocated all self-serve foods in the Dining Room to be served by Food Services staff behind the serving line
  • Temporary suspension of:
    • In-room housekeeping services
    • Outside visitor access in the building
    • All Webster-sponsored events
    • Tours

What to do if you feel sick or have been exposed to COVID-19

If you have a fever, cough or other symptoms consistent with COVID-19, or, believe you’ve been exposed to someone with COVID-19, please stay in your room. Contact your healthcare professional if needed (if you are experiencing mild-to-severe respiratory symptoms) and then contact Guest Services as soon as possible.

Consistent with recommendations from the CDC, Webster will provide you with a temporary room on our quarantine floor and, provide you with all other necessary supplies and services to help keep you and others safe from possible exposure.

Temporary Suspension of Services & Offerings

To further reduce risk for guests and staff, the following services/offerings have been temporarily suspended or limited until further notice:

In-room Housekeeping Services
During this time, housekeepers will NOT be accessing guest rooms for general cleanings, to replace bed linens, empty garbage, etc. Housekeeping staff has been reallocated to maintain the increasing cleaning and sanitizing schedule in more high volume and high-touch areas of the building. Guests have been provided with a small supply of disinfecting wipes and certain cleaning supplies (i.e. vacuums) may be signed out from the Front Desk for their use. Guests may leave their garbage cans outside of their rooms to be emptied on their general cleaning day. Housekeeping will also resupply garbage bags to guests as needed.

Visitor Policy
Building access is currently limited to registered guests and essential personnel only. We hope to lift this restriction to allow day and overnight visitors back in the building as soon as it is safe to do so.

Events & Tours
Until further notice, all in-person events and tours are suspended.

Early Departure

Early Departures

We understand that guests may have needed to depart NYC quickly at the onset of the pandemic and Webster is working with guests to make this process as easy as possible for them.

  • In light of the current circumstances, the $600 penalty fee for not providing 8 weeks’ notice is currently being waived. Please notify before departing to complete a Checkout Notice. Guests will continue to be charged their bi-weekly room and board if they do not submit a Checkout Notice. 
  • Current guests who are residing outside of the building and unable to return due to travel bans or other limitations, please contact for more information on your options.
Private Meeting Rooms

Working Remotely and Private Meeting Spaces

As more guests are working remotely, Webster has taken additional steps to ensure our facility and technology can meet the work from home needs of our guests:

  • Additional socially distant, private workstations added throughout the first floor of the building
  • Three private rooms meeting rooms have been created for guests to reserve for work conference/video calls
  • Wi-Fi speed and service has been optimized throughout the building to ensure we have the capacity needed to handle the increased demand on our networks.

Additional Resources

As this situation evolves and more information becomes available, The Webster Apartments is committed to relaying all necessary information to our guests in a timely manner. In the meantime, please refer to the following federal and state COVID-19 resources and sign up for automatic updates to stay in the know:

As always, if you have any questions, or if there is anything else you need to make this transition as seamless as possible, please reach out to us at