Below you can find Webster’s policies for reservation changes & cancellations.

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NOTE: The content on this page refers to our old building, and as of March 2023, is no longer accurate or up-to-date. We have since moved to a new building at FOUND Study, with new rooms, rates, policies, etc. Please visit our homepage for the most current information.

Reservation Changes

  • To request a change to your arrival date after you’ve been confirmed, contact Admissions at [email protected].
  • Pending availability, requests will be accommodated, and applicants will be required to pay a $75 administration fee which must be paid to adjust the reservation.

Reservation Cancellations

Before Arrival

Applicants who would like to cancel their reservation must contact [email protected] as soon as possible. Such cancellations are subject to a cancellation charge. The amount of the cancellation charge is determined on Webster’s success in finding a replacement guest for the cancelled reservation and may be subject to an additional $75 reservation change administration fee. If the pre-arrival balance has already been paid, the $300 one-time amenity fee payment is fully refundable.

After Arrival

After a guest has checked in, a reservation cannot be cancelled, and the $300 one-time amenity fee is non-refundable. 

Terms & Conditions

  • Webster Apartments is a private, not-for-profit organization that reserves the right to enhance, withdraw or modify services provided in connection with your accommodations.
  • Bi-weekly room and board rates are subject to change at the discretion of the Webster Apartments. Annual rate increases typically occur during the first bi-weekly billing cycle in October. Any guest impacted by said increases will be notified in advance of the rate adjustment.
  • Webster reserves the right to cancel a reservation without prior notice in the event of overbooking or for any other reason not prohibited by law.
  • The guest is not entitled to a release from this reservation or a refund of room & board because of inconvenience by construction, renovation, maintenance, or for any other reason except as expressly provided below.