Cancellation & Refund Policies

Home Cancellation & Refund Policies
CANCELLATION & REFUND POLICIES

APPLICATION

  • The application process includes a non-refundable application processing fee which varies based on your eligibility status.

 

RESERVATION CANCELLATION

  • To cancel upcoming stay, contact Admissions.
  • The non-refundable balance outlined on the confirmation letter must be paid in full 2 weeks prior to confirmed check-in date.
  • If a reservation is cancelled prior to the initial balance payment, the application fee will not be refunded.
  • Any initial balance paid prior to cancellation will not be refunded.
  • Webster reserves the right to cancel a reservation without prior notice in the event of overbooking or for any other reason not prohibited by law

 

Policy specific to Summer & Fall 2018 Intern Program Guests:

  • If a reservation is cancelled prior to the initial balance payment, the application fee will not be refunded.
  • The non-refundable balance outlined on the confirmation letter must be paid in full 2 weeks prior to confirmed check-in date. The guest is not entitled to a release from this reservation or a refund of room & board because of inconvenience by construction, renovation, maintenance, or for any other reason except as expressly provided below.
  • Webster may release a guest from this agreement for exceptional circumstances, as determined by and in the sole discretion of Webster.
    • The incoming guest notifies Webster in writing 28 calendar days prior to confirmed check-in date that the guest will no longer check-in, the guest shall be entitled to a refund of the full balance, less a penalty of $600.
    • The guest notifies Webster in writing that she will vacate, and, in fact does vacate on or before 15 nights after the check-in. In such event, the guest shall be entitled to a refund of 50% of the pre-paid room & board, less a penalty of $600. Requests to terminate after the 15th night will not be entitled to any refund.