Guest Needs & Requests



During your stay at Webster, up to 2 pieces of luggage can be stored for you at no charge in our Luggage Rooms.  Once you unpack your belongings, submit a request for up to pickup your empty luggage.  Then, when you need all or some of your luggage back for a weekend trip or to depart, simply submit another request.  Requests can take up to 24-48 hours to be fulfilled so please plan ahead.  Follow the link below to place a request: 



One of the benefits of community living is the Dining Room experience where you can enjoy delicious meals with friends, get acquainted with new guests and catch what’s hot on TV!  Unfortunately, there are times when you’re just not feeling well and it’s best to rest and restore in your room.  While Webster does not offer room service, you can make a request for a sick tray to be delivered to your room.  Please follow the links below to submit your request. 

* Note: If you are experiencing any symptoms of COVID-19, please contact us (212-967-9000 ext. 1420) before submitting a sick tray request as we will be unable to fulfil your request without obtaining more information. 

BREAKFAST Sick Tray Request

LUNCH/DINNER Sick Tray Request


In addition to the two meals per day each guest receives with their room & board, guests can order a bagged lunch to bring with them to work or on your next road trip! Once ordered, bagged lunches can be picked up from the serving line during breakfast (no later than 8:45AM). Please access the link below for more details including the cost and to place an order: 



To place a request for any maintenance or facilities related matters in your guest room, restrooms or showers, or common areas throughout the building, guests must use our secure, online maintenance request system, Gridium. 

Signing In

  1. To get started, please refer to your Welcome email from Gridium (“Welcome to the occupant help center” sent on/around your day of arrival.
    • If you do not have an email from Gridium, you can contact us at or proceed to:
    • If you have not used the system before, you will be asked to enter your email address. Please use the email address you used to apply at The Webster Apartments as that is what is registered. 
  2. In the email you will be directed to select a green button, “Sign into the help center.”  This will automatically direct you to the Gridium website.  NOTE: No password is required for Tikkit

To Submit a Request

  1. Select the tab on the top right “File a request”
  2. Enter required fields:
    1. Short Description
    2. Request type
    3. Priority
    4. Details:  Please enter location and any additional information that will be useful to the facilities team
    5. If you have pictures, you can add them as attachments
  3. Select “Submit request” at the bottom of the page
  4. Guest will receive an email once a request is opened
  5. Guest will receive an email if there are any updates or questions from the Webster Facilities Team regarding the request
  6. Guest will receive an email that was the request has been closed/complete

If you have any questions as always, please contact


To book a private meeting room, use our secure, online booking system.

  1. At the time of check-in, all guests will receive a link to register for Skedda from Guest Services
  2. Follow the link in the email to validate your account and create a password.

To reserve a meeting room:

  1. Log on using your credentials:  lower left hand corner
  2. Select the date:  top of page (note:  you can only reserve a room 3 days in advance)
  3. Under the desired meeting room (e.g. Beau room 7, 8, 9), double click on the time slot you wish to reserve and select the length of time (note:  you can book a total of 16 hours per week – up to 4 hours on any given day for Rooms 7, 8,9 and 8 hours per day in all other rooms.)
  4. Enter your phone number

Once you have reserved your room, you will receive an email notification confirming your reservation.  Please be sure to cancel your reservation if you no longer need the space so another guest may use it.