GUEST NEEDS

The approximate checkout date listed on your application is only used to confirm availability for your requested entire length of stay at the time of applying.

All guests must submit checkout notices at least 8 calendar weeks prior to the date of checkout to avoid incurring an early checkout fee. Guests submitting requests to check out with less than 8 weeks’ notice will incur an early checkout fee of $600. All guests must check out by 11 AM on their departure date by coming to the front desk to return their keys. A late fee of $100 per night will be assessed if you do not check out by 11 AM.

Please complete the form below to provide notice of your expected checkout date, or to update or cancel an existing notice.

During your stay at Webster, up to 2 pieces of luggage can be stored for you at no charge in our Luggage Rooms. Once you unpack your belongings, submit a request for up to pickup your empty luggage. Then, when you need all or some of your luggage back for a weekend trip or to depart, simply submit another request. Requests can take up to 24-48 hours to be fulfilled so please plan ahead.

One of the benefits of community living is the Dining Room experience where you can enjoy delicious meals with friends, get acquainted with new guests and catch what’s hot on TV! Unfortunately, there are times when you’re just not feeling well and it’s best to rest and restore in your room. While Webster does not offer room service, you can make a request for a sick tray to be delivered to your room.

*Note: If you are experiencing any symptoms of COVID-19, please contact us (212-967-9000 ext. 1420) before submitting a sick tray request as we will be unable to fulfill your request without obtaining more information.

Grab & Go Breakfast or Dinner

If you are working outside of the building and your schedule prohibits you from enjoying breakfast or dinner during dining hours, you can submit a request to have a “grab & go” meal prepared for you for pick up. The Grab & Go meal will count towards one of your allotted meals.

Grab & Go meal requests must be submitted no later than the time specified below. We are unable to process any requests received after this time.

Please use the links below to place the order by the specified time. To pick-up your Grab & Go order, go to the Dining Room if it is open. If it is closed, please visit the Security Desk. Hot meals can be reheated in the 1st Floor Pantry or 2nd Floor Community Room. More details below:

• Breakfast: Orders must be placed no later than 12:00pm noon the day before your meal request. Click HERE to order.
• Dinner: Orders must be placed no later than 3:00pm on the day you need the meal. Click HERE to order.

Bagged Lunch

In addition to the two meals per day each guest receives with their room & board, guests can order a bagged lunch to bring with them to work or on your next road trip! Orders must be placed no later than 12:00pm noon the PRIOR day. Once ordered, bagged lunches can be picked up from the serving line during breakfast (no later than 8:45am). Click HERE to order.

To place a request for any maintenance or facilities related matters in your guest room, restrooms or showers, or common areas throughout the building, guests must use our secure, online maintenance request system, Gridium.

Signing In

1. To get started, please refer to your Welcome email from Gridium (“Welcome to the occupant help center” sent on/around your day of arrival).
   • If you do not have an email from Gridium, you can contact us at GuestServices@websterapartments.org or proceed to https://websterapartments.tikkit.us/requests
   • If you have not used the system before, you will be asked to enter your email address. Please use the email address you used to apply at The Webster Apartments as that is what is registered. 
2. In the email you will be directed to select a green button, “Sign into the help center.”  This will automatically direct you to the Gridium website.  NOTE: No password is required for Tikkit

To Submit a Request

1. Select the “File a Request” tab on the top right.
2. Enter required fields:
   • Short Description
   • Request type
   • Priority
   • Details: Please enter location and any additional information that will be useful to the facilities team
   • If you have pictures, you can add them as attachments
3. Select “Submit Request” at the bottom of the page.
4. Guest will receive an email once a request is opened.
5. Guest will receive an email if there are any updates or questions from the Webster Facilities Team regarding the request.
6. Guest will receive an email that was the request has been closed/complete.

If you have any questions, as always, please contact GuestServices@websterapartments.org

To book a private meeting room, use our secure, online booking system.

1. At the time of check-in, all guests will receive a link to register for Skedda from Guest Services.
2. Follow the link in the email to validate your account and create a password.

To reserve a meeting room, please visit websterny.skedda.com.

1. Log on using your credentials: lower left hand corner.
2. Select the date:  top of page (note:  you can only reserve a room 3 days in advance).
3. Under the desired meeting room (e.g. Beau room 7, 8, 9), double click on the time slot you wish to reserve and select the length of time (note: you can book a total of 16 hours per week – up to 4 hours on any given day for Rooms 7, 8, 9, and 8 hours per day in all other rooms).
4. Enter your phone number.

Once you have reserved your room, you will receive an email notification confirming your reservation. Please be sure to cancel your reservation if you no longer need the space so another guest may use it.