CURRENT RESIDENTS

To place a request for any maintenance or facilities related matters in your room, bathroom, or common areas throughout the building, residents must use our secure, online maintenance request system, MAINTAINX.

Signing In

To get started, please refer to the link here or download the Mobile app.

To Submit a Request:

Open a ticket by simply submitting your request here or in the app. No hassle, just a few clicks.

1. Short Description
2. Explain more about the request. Be sure to include your room number.
3. Attach a photo or video.
4. Insert your email address.
5. Submit your request.

Stay informed: The Facilities team will handle everything behind the scenes. As soon as there is an update on the request, the requestor will get a notification.

Direct Communication: If the Facilities team needs more information, they can reach out to you directly through the ticket system.

Track Progress Anytime: If you are using the app, you can easily view and comment on your request whenever you want. If you prefer, just visit the ticket URL sent to you to stay updated.

If you have any questions, as always, please contact [email protected].

Residents can make a reservation to host overnight guest(s) 18 years of age or older for a maximum of (14) nights within any one-month period.

All* Residents are permitted to host a maximum of one overnight guest at any time. The following exceptions apply:

• Residents in Studio Large rooms, and Suites may have a maximum of (2) overnight guests at one time.

*Double room residents are only approved to have (1) overnight guest in their room at one time. Double room residents must have written approval from their roommate for overnight guests that plan to stay longer than 3 nights. Roommates must provide written consent by emailing [email protected] at least 48 hours prior to the overnight guest’s arrival date.

Reservations must be made at least 48 hours in advance. No last-minute reservations will be accepted or processed. To make a reservation, complete the Overnight Guest Form below.

The approximate checkout date listed on your application is only used to confirm availability for your entire length of stay. All residents must submit a formal Checkout Notice at least 8 calendar weeks prior to the date of checkout.  Residents must check out by 11 AM on their departure date by dropping their keys in the drop box in the lobby.

Please see below for policies and fees related to Checkout Notices:

• Residents who fill out a NEW Checkout Notice for a checkout date that is less than 8 weeks from the date the Checkout Notice is submitted will be charged a $1,000 Late Checkout Notice Fee.
• Modifications & Cancellations of existing Checkout Notices
  • If a resident would like to modify or cancel and existing Checkout Notice on file, the resident must do so online.
  • If a resident cancels a Checkout Notice on file before the departure date on their Checkout Notice, they will be charged a $150 administrative fee.
  • If a resident modifies a Checkout Notice on file to a departure date that is 8 weeks or more from the date the modification is made, they will be charged a $150 administrative fee.
  • If a resident modifies a Checkout Notice on file to a departure date that is less than 8 weeks from the date the modification is made, they will only be charged a $1,000 Late Checkout Notice Fee.
• All residents must check out by 11:00 AM on their departure date by coming to the security desk to return their keys. If a resident fails to depart at 11 AM on their check-out date, they will be required to modify or cancel their existing Checkout Notice on file and will be charged the above fees accordingly.

To avoid fees associated with not leaving your room in the proper condition, please see below.

Rooms must be left in a condition in which it is ready for someone to move in immediately following your move. This includes: 

• • Removing all personal items from the space (including unopened personal food or toiletries).
  • Setting furniture in the way it was on your move-in day.
  • Discarding all garbage and placing it in appropriate receptacles in the trash room.
  • Cleaning floors to broom-swept condition.
  • Wiping down desk and chair surfaces.
  • Cleaning the microwave and fridge, removing any/all items.

Please review the checkout checklist prior to checking out to avoid fees.