Prospective Guest FAQs

 

Q: What are the requirements to apply for a room at The Webster?

A: Prospective and current guests must meet the below eligibility requirements to apply and maintain eligibility for housing:

  • Female
  • 18 years or older
  • Employed as a worker or intern in NYC meeting allthe below requirements for their respective status:
    • Workers:
    • Gross annual income of $35,000 – $100,000 (USD)*
    • Working 32+ hours/week
      • Currently working OR have received a formal offer for a new, full-time employment offer
    • Satisfactory results on credit and background report run by The Webster Apartments (credit Score ≥ 650 , no record of criminal convictions, etc.)

 

*ALL non-visa holder worker applicants whose annual income is less than $55,000 and/or whose credit score is less than 650 must have a Guarantor to be eligible for housing.  The Guarantor must meet the below requirements:

  • Gross annual income $75,000+
  • Satisfactory results on credit report run by The Webster Apartments (credit Score ≥ 650) 

 

  • Students & Interns (Trainees, Fellows, Clerks, etc.)
  • Enrolled in a/an:
    • Undergraduate program at a college or university
    • Trade, technical or other school program (ie: performing arts, cosmetology, photography, culinary, etc.)

– OR –

  • Currently working as OR received a new offer for an internship, traineeship, fellowship, clerkship, etc.

 

All domestic interns/students/trainees are required to have a guarantor to apply.  Guarantors must meet the below requirements:

  • Gross annual income $75,000+
  • Satisfactory results on credit report run by The Webster Apartments (credit Score ≥ 650) 

 

Q: What precautions are you taking during COVID?

A: Webster’s staff has worked tirelessly to ensure the health and safety of our guests, our staff, and our facility.

Since February, Webster’s management team has been closely monitoring and planning for COVID-19.  Tactics to mitigate the spread of the virus and reduce exposure and risk of our guests and our staff were implemented when the first case of COVID-19 was reported New York City.  Since then, The Webster Apartments has remained open throughout the COVID-19 pandemic and will continue to stay open to serve our guests.  Please visit out COVID-19 page to view the proactive measures that are currently in place at Webster Apartments to combat the spread of COVID-19 in The Webster Community:  https://websterapartments.org/covid-19/

 

Q:  Do you currently have availability:

A:  We currently have availability; however, until your application is processed and your reservation is confirmed, we cannot guarantee availability

 

Q: How do I apply?

A: You must complete the online application.  Webster’s eligibility requirements, application process, and required documents vary slightly based on the applicant type (worker, intern or student). For more specific information on how to apply, please designate your applicant type on our eligibility requirements to see more information on the application process. If you have any questions, please call our Admissions Office at 212-967-9000 x1409 Monday through Friday, 9 to 5

 

Q:  How can I see Webster Apartments in person?

A:  Tours are offered by appointment only.  Please email:  admissions@websterapartments.org with the date and time of your availability.  Please note tours are not offered on Sundays or holidays.

 

Q: How long does the application process take?

A: The application process and length of time to process applicants vary slightly on the applicant type (worker, intern or student). For more specific information on how to apply, please designate your applicant type on our eligibility requirements to see more information on the application process.

 

Q:  What is the minimum stay requirement?

A:  Our minimum stay requirement is 28 days. 

 

Q:  Do you accept guarantors?  If so, what is the guarantor process?

A:  Yes, Guarantors must agree to fulfill the financial obligations of your room & board and are required for all domestic interns, students and trainees and for workers if:

  • Applicants income is less than $55,000 or
  • Applicant has a credit score <650

 

Guarantors must meet the below requirements: 

  • Gross annual income $75,000+
  • Satisfactory results on credit report run by The Webster Apartments (credit Score ≥ 650) 
  • The guarantor will need to provide a valid government ID, complete a Guarantor Form, and provide proof of income.

 

 

  • Guarantors will need to provide proof of income:
    • Two (2) most recent consecutive pay stubs OR
    • Most recent tax return (must be prepared by an accredited Tax Firm and/or a CPA/Financial Advisor unless you are self-employed) – First two pages only, showing adjusted gross income
  • The Guarantor Agreement & Acknowledgementmust be completed, signed, notarized, and uploaded to the Guarantor Application prior to being approved to stay at Webster Apartments.  Your application will not be processed unless this document has been provided

 

NOTE:  Guarantor Agreement cannot be accepted via email.  Guarantor is required to upload the Guarantor Agreement on the Guarantor application.

 

Q: What are your room & board rates?

A: Webster’s all-inclusive bi-weekly room & board rates are determined by the guest’s status (worker, intern or student). Workers room and board rates are determined by the guest’s verified GROSS annual income during the application process, or, 6 weeks after check-in for workers with new job offer letters using our salary scale. Eligibility is extended to a secondary mission, full-time interns or students, whose rates are fixed to a flat rate. Please designate your applicant type on our eligibility requirements to see more information on the application process.  

 

Worker:  https://websterapartments.org/eligibility-2/#1575314385146-38de7272-a1bf

 

Intern or Student:  https://websterapartments.org/eligibility/#1575318461684-e60b054e-33bb

 

 

Q: What is included in my rate?

A: All room & board rates include: 

  • Private, furnished Room
    • Twin bed, sink, dresser, closet with 5 to 10 hangers, desk with chair, area rug, and a digital safe.
    • Note: Towels and bed linens are not supplied but may be purchased at the Front Desk upon arrival.
  • 2 Daily Meals
  • Utilities
    • Electric, heat & water
    • Building-wide Wi-Fi

 

Q: What is included in the one-time amenity fee?

All guests are required to pay a one-time fee for the below amenities:

  • 24-hour Security
  • Laundry Facilities
  • Social & Professional Development Events
  • Mail & Package Services
  • Access to meeting room facilities for conference calls

 

 

Q: Will my room and board rate change during my stay?

A:  Once income is verified (during the application process or at the beginning of the guest’s stay), the guest’s room & board rate will remain in effect until Webster’s annual eligibility audit.  During the annual audit, the guest’s rate may be adjusted based on the guest’s current salary, and/or, Webster’s cost of doing business.

 

Q: What will I need to pay prior to check-in?

A:  Prior to arrival, all applicants are required to pay their initial room & board (first 4-weeks) and the one-time amenity fee ($215).

  • After submitting an application, all eligible applicants will be required to make a $500 payment towards their room & board balance to secure their reservation and receive a confirmation for their stay.
  • The room & board balance plus the one-time amenity fee ($215) is due at least 8 weeks prior to check-in. For applicants with a check-in date within 8 weeks, this payment will be due immediately upon receiving a confirmation letter.

After the initial stay, your room & board will be due bi-weekly. Payments may be made using any of Webster’s accepted payment methods

 

Q: How does the check in process work?

A: Guests may check in any time after 3:00 p.m.  Upon check in, visit the front desk to obtain your room key, ID, and Welcome Packet.  Guests requiring a late check-in (after 9:00 p.m.) can obtain their room key from the security desk and visit the front desk the next day to complete their check-in.  Guests who arrive earlier than 3p.m, can store their luggage at The Webster Apartments until their room is available.  

 

Q: Can I have a refrigerator or microwave in my room?

A: Webster provides a full-service Dining Room for Guests to enjoy meals and snacks in addition to microwaves and ice bins in the Dining Room and on the Second Floor. We do not offer in-room refrigerators or microwaves, nor do we allow you to bring a refrigerator or microwave to your room. The New York City Fire Department prohibits the use of any cooking equipment, including electric coffee pots and “hot pots,” in your room.

 

Q:  Can I bring my own bedding, lamps and other wall decorations?

A:  You will be responsible for providing your own bedding to accommodate a twin size bed.  We want Webster to be your home away from home and you are able to decorate your room to your liking.  For wall decorations we ask that you not put any holes in the walls and use other forms of hanging tools to adhere your wall decorations to the walls

 

Q:  Do you allow pets?

A:  Webster Apartments is a pet-free residence.

 

Q:  Is it possible to store a (clean) bike in my guest room at Webster Apartments?

A:  For safety purposes, bicycles are prohibited from being stored in guest rooms.  Webster is not responsible for any bikes left on the bike rack outside.

 

Q:  Can I use Financial Aid to pay for Webster Apartments Housing?

A:  Since financial aid is typically paid to you directly, you will need to coordinate how the funds get from you or the school to Webster Apartments.

 

Q:  If I end up wanting to extend my stay once I’m living there is it possible to change my move out date?

A:  Provided there is availability, guests can submit a request to extend their stay and change their checkout date.  Guests may submit the checkout notice at any time during their stay, but a minimum of 8 weeks prior to departure is required. Failure to submit the checkout notice at least 8 weeks prior to departure will result in a $600 fee.

Checkout by 11 am on the date of departure. Should a guest stay past the date on the checkout notice, guest will be responsible to pay $100 for each night after the checkout date.

Final payment for any balance due for room & board or phone charges must be made two weeks prior to departure. 

 

Q: How much notice do I need to give when I want to move out?

A: Guests are required to give a minimum of 8 weeks’ notice prior to departure by signing the checkout form at the Front Desk. Failure to provide 8 weeks’ notice prior to departure will result in a $600 penalty fee.

Final payment for any balance due for room & board or phone charges must be made two weeks prior to departure.  A full copy of this policy inclusive of terms, conditions and fees can be requested from the Front Desk at any time during your stay.

 

Q:  What is the cancellation policy

A:  Please see our cancellation policy:  https://websterapartments.org/refund-policy/

Menu