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FREQUENTLY ASKED

Questions

We’ve put together a list of the questions we are asked most often. Don’t see yours? Contact us and we’ll be happy to provide an answer!

General

Webster’s staff has worked tirelessly to ensure the health and safety of our guests, our staff, and our facility. Please visit our COVID-19 page for the most up to date information on our COVID-19 policies. 

We currently have availability; however, until your application is processed and your reservation is confirmed, we cannot guarantee availability.

Tours are offered by appointment only, but are not currently being offered in-person due to Covid-19 restrictions.

Eligibility & Application

Prospective and current guests must meet the below eligibility requirements to apply and maintain eligibility for housing:

  • Female
  • 18 years or older
  • Studying, interning, or training with documentation showing they meet one of the below criteria:
    • Enrolled in a/an:
      • Undergraduate or graduate program at a college or university
      • Trade, technical or other school program (ie: performing arts, cosmetology, photography, culinary, etc.)

– OR –

    • Currently working as OR received a new offer for:
      • An internship, traineeship, fellowship, clerkship, etc.

*ALL non-visa holder applicants must have a Guarantor to be eligible for housing.  See guarantor requirements below.

You must complete the online application. Webster’s eligibility requirements, application process, and required documents vary slightly based on the applicant type (worker, intern or student).

For more specific information on how to apply, please designate your applicant type on our eligibility requirements to see more information on the application process. If you have any questions, please call our Admissions Office at 212-967-9000 x1409 Monday through Friday, 9 to 5

The application process and length of time to process applicants vary slightly on the applicant type (worker, intern or student). For more specific information on how to apply, please designate your applicant type on our eligibility requirements.

Our minimum stay requirement is 31 days.

Yes, Guarantors must agree to fulfill the financial obligations of your room & board and are required for all domestic interns, students and trainees and for workers if:

  • Applicants income is less than $55,000 or
  • Applicant has a credit score <650

Guarantors must meet the below requirements: 

  • Gross annual income $75,000+
  • Satisfactory results on credit report run by The Webster Apartments (credit Score ≥ 650)
  • The guarantor will need to provide a valid government ID, complete a Guarantor Form, and provide proof of income.
  • Your Guarantor must complete the Guarantor Application and fill in and complete pages 1 through 4 of the Guarantor Agreement and bring the Acknowledgement (page 5) to be notarized
  • Guarantors will need to provide proof of income:
    • Two (2) most recent consecutive pay stubs OR
    • Most recent tax return (First two pages only, showing total income)
  • The Guarantor Agreement & Acknowledgement must be completed, signed, notarized, and uploaded to the Guarantor Application prior to being approved to stay at Webster Apartments.  Your application will not be processed unless this document has been provided.
  • Note: if your guarantor is submitting a joint tax return, both individuals need to complete, sign and notarize the Guarantor Acknowledgement.

NOTE: Guarantor Agreement cannot be accepted via email. Guarantor is required to upload the Guarantor Agreement on the Guarantor application.

Rates & Fees

Students, interns and trainees pay a flat bi-weekly rate.  For the most to date rates, please click the link below. 

All room & board rates include:

  • Private, furnished Room
    • Twin bed, sink, dresser, closet with 5 to 10 hangers, desk with chair, area rug, and a digital safe.
    • Note: Towels and bed linens are not supplied but may be purchased at the Front Desk upon arrival.
  • 2 Daily Meals
  • Utilities
    • Electric, heat & water
    • Building-wide Wi-Fi

All guests are required to pay a one-time fee for the below amenities:

  • 24-hour Security
  • Laundry Facilities
  • Social & Professional Development Events
  • Mail & Package Services
  • Access to meeting room facilities for conference calls

Once income is verified (during the application process or at the beginning of the guest’s stay), the guest’s room & board rate will remain in effect until Webster’s annual eligibility audit. During the annual audit, the guest’s rate may be adjusted based on the guest’s current salary and/or Webster’s cost of doing business.

Since financial aid is typically paid to you directly, you will need to coordinate how the funds get from you or the school to Webster Apartments.

Check-in & Checkout

Prior to arrival, all applicants are required to pay their initial room & board (first 4-weeks) and the one-time amenity fee ($300).

  • After submitting an application, all eligible applicants will be required to make a $500 payment towards their room & board balance to secure their reservation and receive a confirmation for their stay.
  • The room & board balance plus the one-time amenity fee ($300) is due at least 8 weeks prior to check-in. For applicants with a check-in date within 8 weeks, this payment will be due immediately upon receiving a confirmation letter.

After the initial stay, your room & board will be due bi-weekly. Payments may be made using any of Webster’s accepted payment methods.

Guests may check in any time after 3:00 p.m. Upon check-in, visit the front desk to obtain your room key, ID, and Welcome Packet. Guests requiring a late check-in (after 9:00 p.m.) can obtain their room key from the security desk and visit the front desk the next day to complete their check-in. Guests who arrive earlier than 3 p.m. can store their luggage at The Webster Apartments until their room is available.

During the application process, applicants will specify an approximate checkout date. Webster does NOT consider this date your official checkout date. This date is only used to verify the applicant meets the minimum length of stay requirement (31 days).  A formal Checkout Notice must still be submitted by each guest after their arrival.  

Guests may submit the Checkout Notice at any time during their stay, but a minimum of 8 weeks prior to departure is required. Failure to submit the Checkout Notice at least 8 weeks prior to departure will result in a fee. Please see below for a list of all policies/fees related to Checkout Notices:

  • If a guest cancels a Checkout Notice on file before the departure date on their Checkout Notice, they will be charged a $150 administrative fee.
  • If a guest modifies a Checkout Notice on file to a departure date that is 8 weeks or more from the date the modification is made, they will be charged a $150 administrative fee.
  • If a guest does not have a Checkout Notice on file and submits a NEW notice for a departure date that is less than 8 weeks from the date the Checkout Notice is submitted, they will be charged a $600 Late Checkout Notice Fee.  
  • If a guest modifies a Checkout Notice on file to a departure date that is less than 8 weeks from the date the modification is made, they will only be charged a $600 Late Checkout Notice Fee.
  • All guests must check out by 11 AM on their departure date by coming to the security desk to return their keys. If a guest fails to depart at 11am on their check-out date, they will be required to modify or cancel their existing Checkout Notice on file and will be charged the above fees accordingly.

Guests must checkout by 11 a.m. on the date of departure. 

Guests are required to give a minimum of 8 weeks’ notice prior to departure by signing the checkout form at the Front Desk. Failure to provide 8 weeks’ notice prior to departure will result in a $600 penalty fee.

Final payment for any balance due for room & board or phone charges must be made two weeks prior to departure. A full copy of this policy inclusive of terms, conditions and fees can be requested from the Front Desk at any time during your stay.

Please see our full policies on reservation changes, cancellations and refunds here.

Rooms & Facilities

You will be responsible for providing your own bedding to accommodate a twin size bed. You can purchase these items when you arrive at Webster:

  • Twin Sheet Sets ($18) — (1) flat sheet, (1) fitted sheet, and (1) pillowcase
  • Light Blanket ($25 each) — light, waffled, cotton blanket
  • Towel Sets ($25) — (2) washcloths, (2) hand towels, (2) bath towels
  • Standard Sized Pillow ($15 each)

We want Webster to be your home away from home and you are able to decorate your room to your liking. For wall decorations we ask that you not put any holes in the walls and use other forms of hanging tools to adhere your wall decorations to the walls.

Yes, Webster Guests can purchase a mini refrigerator for their room. Purchases can be made from any retailer for any brand of mini refrigerator in which the wattage DOES NOT exceed 75 watts. Below are the details of the process:

  • Guests may order a refrigerator to arrive the day/or after their arrival date as Webster has limited room to store deliveries.
  • Once the refrigerator is delivered to Webster Apartments, you will receive a notification through our package delivery notification system that the refrigerator has arrived.  Do NOT come to pick it up as we will not be able to release it.
  • Our team will confirm it does not exceed the maximum wattage permitted (75 watts) and a member of Webster’s staff will deliver the refrigerator to your room.
  • Upon delivery they will advise on the best placement of the refrigerator to ensure all fire and safety regulations are being met.

Below are some refrigerators that meet our specification which you can purchase:

No. Webster provides a full-service Dining Room for Guests to enjoy meals and snacks in addition to microwaves in the Dining Room, 1st Floor Pantry and 2nd Floor Community Room. For safety reasons, we do not provide in-room microwaves or permit you to bring a microwave to your room. The New York City Fire Department prohibits the use of any cooking equipment, including microwaves, electric coffee pots or “hot pots,” in your room.

Air conditioners are not provided in guests rooms. Guests who wish to utilize an air conditioner during the summer months must rent through Webster. Webster Apartments rent window unit air conditioners. A/Cs are offered from May 16 through September 30, 2022 for a flat rate of $220 which includes the window rental, installation and electricity. Rates are not prorated to guest’s actual check-in date. Personal air conditioners (both window units and free-standing units) are strictly prohibited in the building.

Webster Apartments is a pet-free residence.

Bicycles may be parked/locked outside of the Webster Apartments on the bicycle racks. Bicycles may not be parked in a way which would impede access to the building entrance or exit. Webster is not responsible for any bikes left on the bike rack outside. Fold up bikes may be stored in rooms once approved by management. Please email GuestServices@websterapartments.org for more information.

E-bikes, e-scooters and/or the batteries for e-bikes and e-scooters are strictly prohibited in the building.